Contact Lens Policy
Follow up care is included in your contact lens evaluation fee. If you have any issues within 90 days of your initial evaluation, please contact our office so we can assist you. Most likely you will need to be seen by Dr. Batson for a re-evaluation, which will be at no additional cost to you.
Prepackaged, soft contact lenses, may only be returned for credit toward contacts or eyeglasses if the original packaging is intact, unopened, unmarked, and must not expire in the next 18 months. You will be provided with trial lenses at your contact lens evaluation to ensure that you are satisfied with the contact lenses before a supply is ordered.
If you are dissatisfied with your open boxes, please reach out to the contact lens manufacturer. Many companies have their own patient satisfaction policies and prefer to deal directly with the patient. You may also contact our office for help at 417-581-5581.
Warranties
Frame Warranty: Frames purchased at our office include 2 years of service and repairs at no additional charge.
Frames also have a 1 year warranty covering manufacturing defects. It does not include loss or negligence such as chew marks.
Lens Warranty: All lenses made with Crizal anti-reflective coatings have a 2 year warranty. The first replacement is at no additional charge, any warranty filed after that is subject to a $10.00 handling fee. The warranty does not include loss or negligence. Mirror coatings are not covered by warranty.
Eyeglass Prescription Changes
Prescriptions written by other doctors: Eyeglass lenses will be remade one time at no charge if the prescribing doctor provides a new prescription in writing within 60 days of dispensing. Prescription changes after one complementary remake, or after 60 days will be charged at the usual lens price.
For prescriptions written by Dr. Batson: An office visit to recheck the prescription will be provided and new lenses will be made at no charge within 60 days of the dispensing of the glasses. Recheck visits after 60 days will be charged a $40 refraction fee and if a new prescription is needed, the lenses will be discounted.
If the prescription written by Dr. Batson is filled elsewhere, we will provide a prescription recheck visit within 60 days. If a change in prescription is needed, we will not be responsible for any charges incurred at another facility. Most reputable optical dispensaries allow doctor prescription changes at no charge, but this is up to the patient to inquire about such policies in advance of purchase.
Progressive lens non-adapt policy: Progressive addition lenses (also called invisible or no-line bifocal) have a slight optical distortion in the outer portions of the lens, which can make some objects appear bowed or curved, or can cause a feeling of motion when the head is turned. The reading zone of progressive lenses is wide enough for most purposes, but may appear narrower than other bifocal styles. While most people are not bothered by these characteristics, some will find it unacceptable even after the one to two week adaptation period. If you cannot adapt to the progressive addition lenses, we will make new lenses in any other design you wish, within 60 days of dispensing, at no charge. Because the original lenses are a custom prescription item, there are no refunds of the difference in cost if the remade pair is of lesser value.
Return Policy
Eyeglass lenses are custom made and are NOT refundable, but we will make every effort to correct any problems you may experience. Please contact us if you experience any issues with your new glasses so we can assist you.
Follow up care is included in your contact lens evaluation fee. If you have any issues within 90 days of your initial evaluation, please contact our office so we can assist you. Most likely you will need to be seen by Dr. Batson for a re-evaluation, which will be at no additional cost to you.
Prepackaged, soft contact lenses, may only be returned for credit toward contacts or eyeglasses if the original packaging is intact, unopened, unmarked, and must not expire in the next 18 months. You will be provided with trial lenses at your contact lens evaluation to ensure that you are satisfied with the contact lenses before a supply is ordered.
If you are dissatisfied with your open boxes, please reach out to the contact lens manufacturer. Many companies have their own patient satisfaction policies and prefer to deal directly with the patient. You may also contact our office for help at 417-581-5581.
Warranties
Frame Warranty: Frames purchased at our office include 2 years of service and repairs at no additional charge.
Frames also have a 1 year warranty covering manufacturing defects. It does not include loss or negligence such as chew marks.
Lens Warranty: All lenses made with Crizal anti-reflective coatings have a 2 year warranty. The first replacement is at no additional charge, any warranty filed after that is subject to a $10.00 handling fee. The warranty does not include loss or negligence. Mirror coatings are not covered by warranty.
Eyeglass Prescription Changes
Prescriptions written by other doctors: Eyeglass lenses will be remade one time at no charge if the prescribing doctor provides a new prescription in writing within 60 days of dispensing. Prescription changes after one complementary remake, or after 60 days will be charged at the usual lens price.
For prescriptions written by Dr. Batson: An office visit to recheck the prescription will be provided and new lenses will be made at no charge within 60 days of the dispensing of the glasses. Recheck visits after 60 days will be charged a $40 refraction fee and if a new prescription is needed, the lenses will be discounted.
If the prescription written by Dr. Batson is filled elsewhere, we will provide a prescription recheck visit within 60 days. If a change in prescription is needed, we will not be responsible for any charges incurred at another facility. Most reputable optical dispensaries allow doctor prescription changes at no charge, but this is up to the patient to inquire about such policies in advance of purchase.
Progressive lens non-adapt policy: Progressive addition lenses (also called invisible or no-line bifocal) have a slight optical distortion in the outer portions of the lens, which can make some objects appear bowed or curved, or can cause a feeling of motion when the head is turned. The reading zone of progressive lenses is wide enough for most purposes, but may appear narrower than other bifocal styles. While most people are not bothered by these characteristics, some will find it unacceptable even after the one to two week adaptation period. If you cannot adapt to the progressive addition lenses, we will make new lenses in any other design you wish, within 60 days of dispensing, at no charge. Because the original lenses are a custom prescription item, there are no refunds of the difference in cost if the remade pair is of lesser value.
Return Policy
Eyeglass lenses are custom made and are NOT refundable, but we will make every effort to correct any problems you may experience. Please contact us if you experience any issues with your new glasses so we can assist you.
